Refund Policy
Refund Policy for Cookie
Last Updated: Wednesday, July 24th, 2024 Effective Date: Thursday, August 1st, 2024
1. Overview
At Cookie, we strive to ensure that you are satisfied with our services. This Refund Policy outlines the conditions under which we offer refunds and the process for requesting a refund.
2. Refund Eligibility
2.1 Digital Products and Services
Refunds for digital products and services provided by Cookie are considered under the following conditions:
Technical Issues: If you experience technical issues that prevent you from using the product or service and we are unable to resolve them within a reasonable time frame.
Misrepresentation: If the product or service does not match the description provided at the time of purchase.
Accidental Purchases: If you accidentally purchased the wrong product or service, you may request a refund within 48 hours of the purchase.
3. Non-Refundable Situations
Refunds are not issued in the following situations:
Change of Mind: If you simply change your mind after purchasing.
Violation of Terms: If your account is terminated due to a violation of our Terms of Service or other policies.
Partial Use: If you have partially used the product or service and then decide to request a refund.
4. Refund Process
To request a refund, please follow these steps:
Evaluation: Our team will review your request and may ask for additional information if necessary.
Decision: We will notify you of our decision within [number] business days. If approved, the refund will be processed, and a credit will be applied to your original method of payment within a reasonable timeframe.
5. Contact Us
If you have any questions or concerns about our Refund Policy, please contact us at:
Email: [email protected]
Thank you for choosing Cookie!
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