Troubleshooting

Troubleshooting Cookie 🛠️

Welcome to the Cookie troubleshooting guide! If you're facing any issues while using Cookie, this guide is here to help you resolve them. Below, you'll find solutions to common problems, FAQs, and information on how to get support if needed.

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Common Issues & Solutions

1. Bot Not Responding to Commands

Symptoms:

• Cookie Bot doesn’t respond when you input commands.

Possible Causes:

• The bot might be offline or disconnected from your server.

• Permissions could be misconfigured.

• The bot’s prefix or slash commands might not be recognized.

Steps to Resolve:

• Check Status: Use /ping to see if the bot is online. If it's offline, wait a few minutes or check the bot's status page (if available) for any outages.

• Check Permissions: Ensure Cookie has the necessary permissions, including:

  • Send Messages

  • Read Messages

  • Embed Links

  • Manage Messages (for certain administrative commands)

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2. Balance or Inventory Issues

Symptoms:

• Incorrect balance displayed.

• Missing ingredients or cookies from your inventory.

Possible Causes:

• The bot may have desynced with your account.

• Delays in transaction processing.

Steps to Resolve:

• Re-run Commands: If you’ve just completed a trade or transaction, wait a few seconds and check your balance again using /balance.

• Contact Support: If the issue persists, use /support and provide details, including recent commands, so our team can investigate further.

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3. Farming or Baking Not Working Properly

Symptoms:

• You aren’t receiving ingredients after using /farm.

• Baking fails to produce cookies even with the right ingredients.

Possible Causes:

• You may have insufficient tools or ingredients.

• Cooldowns may be preventing you from using the command again too soon.

Steps to Resolve:

• Check Cooldowns: Use /cooldowns to see if you’re within the cooldown period for farming or baking.

• Inspect Inventory: Use /inventory to check whether you have the necessary tools and ingredients to bake cookies. If you're missing a specific tool, try /tool choose to select one.

• Vote for Extra Rewards: If you find you’re not getting enough ingredients, remember that voting for Cookie Bot provides bonus rewards in both farming and baking.

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4. Permission Errors When Running Commands

Symptoms:

• You or another user receive permission errors when trying to use certain commands.

Possible Causes:

• The bot’s permissions may be misconfigured.

• Server roles may not have the appropriate permissions.

Steps to Resolve:

• Bot Permissions: Ensure Cookie has the following permissions in your server:

  • Send Messages

  • Read Messages

  • Use Slash Commands

  • Embed Links

• Role Permissions: Make sure that the roles assigned to users (including yourself) have the correct permissions to use the bot.

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5. Premium Features Not Available After Subscribing

Symptoms:

• You subscribed to Cookie Premium, but don’t see any premium features unlocked.

Possible Causes:

• There might be a delay in syncing your subscription status.

• Incorrect linking between your premium account and Cookie.

Steps to Resolve:

• Check Subscription Status: Use /premium status to confirm that your premium subscription is active.

• Manual Sync: If your subscription doesn’t appear, try /premium sync to manually sync your status.

• Contact Support: If the issue persists after syncing, reach out to support using /support and provide details about your subscription and the platform used to subscribe.

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6. Bot Crashing or Lagging

Symptoms:

• The bot becomes unresponsive or takes too long to execute commands.

Possible Causes:

• Server performance issues.

• High usage causing temporary slowdowns.

Steps to Resolve:

• Check Bot Status: Use /ping to check the current health of the bot. If there’s high traffic, try again later.

• Minimize Overload: Reduce command spamming or frequent use of resource-intensive commands like /farm or /bake in rapid succession. Spread them out to reduce server strain.

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7. Slash Commands Not Working

Symptoms:

• Slash commands don’t appear or work in your server.

Possible Causes:

• The bot's commands may not be synced with the Discord API.

• Permissions issues.

Steps to Resolve:

• Check Permissions: Ensure that the bot and relevant server roles have permission to use slash commands.

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Additional Resources

Logging Issues

If you continue experiencing issues, use the /support command to report them directly to the support team. Be sure to provide:

• A description of the issue.

• The specific command(s) causing the problem.

• Screenshots, if possible.

• Recent changes you made to the bot or server.

FAQs

Visit the FAQ section for quick answers to common questions such as:

• How do I change the bot's prefix?

• How do I enable or disable specific features?

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Contacting Support

If this guide didn’t resolve your issue, or if you’re encountering a more complex problem, you can contact our support team directly.

How to Reach Support:

• /support: Use this command to notify our support team. Please provide as much detail as possible to help us resolve the issue quickly.

• Support Channels: Join our Support Discord Server where our team is ready to assist you further.

We’re here to ensure Cookie Bot runs smoothly and provides the best experience for your server!

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This troubleshooting page will cover most common issues, and if any problems persist, you can always reach out to support for more in-depth help.